Service Delivery Manager

At Exigence our focus is to help our clients achieve their organisational goals effectively and efficiently through the provision of first class IT services. As a managed IT service provider specialising in pharmaceutical and biotechnology verticals, we work closely with our clients to ensure that when it comes to IT, the tail is not wagging the dog! We have been so successful in putting smiles on our clients' faces, that we are in the position of needing more great people to join our expanding team.

Are you a service delivery manager with a proven track record? Do you have a passion for achieving outstanding results for your clients and are looking for an opportunity to further your career with a great team of people? Then you need to talk to us about this role.

We are looking for someone to manage our technical team in our fast paced and dynamic environment - someone who will grow with us, as we continue to develop our organisation. We need someone to manage, develop, enthuse and mentor our helpdesk and engineering teams.

You must be an Australian citizen or permanent resident to apply. To be considered for this role you MUST have the following qualifications, technical knowledge, skills and experience:

  • Excellent personal presentation and customer service skills
  • Superior written and verbal skills (must be fluent in English) and the ability to communicate clearly and effectively
  • A team focus, skilled in leading and mentoring people and getting team results through a strong customer orientation.
  • Experience working in a systems support role in an SME environment.
  • Experience with ITIL.
  • Experience with Connectwise ticketing system.
  • Experience with RMM tools such as LabTech.
  • Experience in managing the deployment of large scale applications and/or infrastructure.
  • Self-motivated with the initiative and ability to work in a fast moving environment.
  • Willingness to assist others and provide a point of escalation.
  • Minimum 10 years commercial experience in the IT field.

At Exigence, we offer a professional, friendly and relaxed working environment. As an employer of choice we recognise that our people are our greatest assets and aim to develop their professional skills. We will provide all the necessary training on our services and solutions to the successful candidate. This is an exciting opportunity to join an ever expanding company.

The ideal person would be an individual that values a great company culture while striving to be the best in their field. If you favour this over toiling in obscurity as a small part of a bigger company please send send a brief letter of introduction along with your CV to the email address at this link - http://scr.im/exigence.