Managed IT Services

We Manage your IT - You Manage Your Business

For over 20 years, Exigence has been helping businesses just like yours find solutions to these questions and more. We take time to understand your business, your regulatory/compliance requirements, your pain points, and your goals.

  • Are your costs escalating out of control?
  • Looking to better align IT with business objectives?
  • Not taking advantage of newer technologies?
  • Spending more time on break-fix than productivity?
  • Has your IT become a liability rather than an enabler?
  • What are your data security vulnerabilities?
  • Can you be happier with your IT?
Exigence’s Managed IT Services takes responsibility for your IT infrastructure encompassing cybersecurity protection, systems maintenance, backups, and end-user help-desk.
The services are designed to function as your complete outsourced “IT department”. Benefit from superior reliability, protection and provide the assurance your Executive & Board demands.

24/7 Australian based service desk

Our service desk is in Melbourne CBD and you have one number to call for all your IT requirements.		 icons8-australia-map-100.png?mtime=20180723132816

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User support & maintenance for every device

We provide unlimited support on every device from workstations to servers, smartphone to printers for all your IT requirements.

Vendor Management

You don’t need to chase your ISP or try getting an update for your range of applications. We manage all your vendors.		 icons8-user-groups-100.png?mtime=20180723140859

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24/7 Monitoring and Maintenance

We identify the issue and perform real time maintenance to ensure fewer issues and faster response times.

Benefit from first call fix

Our goal is to respond immediately to user needs and fix them on the first call to our service desk. Our average first call fix rate is 87%.		 icons8-account-100.png?mtime=20180723141007

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Real Managed IT Solutions

Support / maintenance is only a part of the function of a true IT partner. IT Strategy, innovation, budgeting, asset management are also critical and YES—we provide it.

Getting Started

We facilitate a discovery planning session with you to conduct a full audit on your I.T. needs and identify potential efficiencies and improvements.

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What's Included

Monitoring & Management

  • 24/7 Server & Network Management
  • 24/7 Workstation Management
  • Security Updates & Patch Management
  • Vendor Management

End-Point Device Protection

  • Anti-Virus/Anti-Malware
  • Internet Monitoring & Filtering

Help-desk—Incident Management

  • Alerting & Thresholds
  • Incident Response

Productivity Platform

  • Office 365
  • Cloud applications
  • Cloud Platforms

Backup & Disaster Recovery

Service Management

  • Monthly Performance Reporting
  • Quarterly IT Strategy & Management Meeting